Policy Details
Trioverse Policies
Last Updated: July 13, 2026
Welcome to Trioverse. We are committed to providing premium backpacks and travel accessories while ensuring a secure and transparent shopping experience for our customers. This page outlines our store policies regarding orders, shipping, returns, payments, privacy, and customer support.
About Trioverse
Trioverse is an Indian lifestyle brand dedicated to designing functional, durable, and stylish backpacks for everyday use, travel, work, college, and outdoor adventures. Our products are thoughtfully designed with premium materials to provide comfort, organization, and long-lasting performance.
Products We Sell
Our website exclusively sells genuine Trioverse products, including:
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Travel Backpacks
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Laptop Backpacks
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Hiking Backpacks
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Cabin Luggage Backpacks
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Everyday Backpacks
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Duffel Bags
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Travel Accessories
All product descriptions, specifications, and images are provided to help customers make informed purchasing decisions.
Pricing
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All prices displayed on our website are in Indian Rupees (INR).
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Prices are inclusive of applicable taxes unless otherwise stated.
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Prices are subject to change without prior notice.
Order Confirmation
Once your order is successfully placed, you will receive an order confirmation via email and/or SMS. If you do not receive confirmation within a few minutes, please contact our customer support.
Shipping Policy
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Orders are generally processed within 1–2 business days.
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Delivery timelines vary depending on your location.
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Tracking information will be shared once your order has been dispatched.
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Delivery delays caused by weather conditions, courier issues, or public holidays are beyond our control.
Return & Replacement Policy
We want you to be satisfied with your purchase.
You may request a return or replacement if:
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You receive a damaged product.
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You receive an incorrect item.
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The product has a manufacturing defect.
Return requests must be submitted within 7 days of delivery.
To initiate a return, customers must provide:
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Order Number
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Photos or video showing the issue
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Packaging images (if applicable)
Products returned must be unused, in their original packaging, and include all accessories.
Returns will not be accepted for:
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Damage caused after delivery
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Normal wear and tear
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Products misused by the customer
Refund Policy
Once the returned product passes inspection:
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Refunds are processed within 5–7 business days.
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Refunds are credited back to the original payment method.
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COD orders are refunded through bank transfer or UPI.
Shipping charges are non-refundable unless the error was on our part.
Cancellation Policy
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Payment Policy
We accept secure online payments through authorized payment gateways.
Available payment methods may include:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
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EMI (where available)
All payment transactions are encrypted and processed through secure payment partners.
Warranty
Warranty, where applicable, is mentioned on individual product pages.
Warranty does not cover:
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Accidental damage
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Misuse
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Unauthorized repairs
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Normal wear and tear
Privacy
We respect your privacy.
Customer information is used only for:
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Order processing
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Shipping
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Customer support
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Improving our services
We never sell or rent customer information to third parties.
Terms of Use
By using this website, you agree:
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To provide accurate information during checkout.
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Not to misuse the website.
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Not to attempt unauthorized access to our systems.
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To comply with all applicable laws.
Intellectual Property
All images, logos, graphics, product designs, and website content are the property of Trioverse and may not be copied or reproduced without written permission.
Customer Support
If you have any questions regarding your order or our policies, please contact us through the Contact Us page on our website.
Our support team will respond as quickly as possible during business hours.
Business Information
Brand: Trioverse
Business: Prime Trade
Business Type: Online Retailer
Products: Premium Backpacks & Travel Accessories
Thank you for choosing Trioverse.